Looks like something that you could solve easily through their support, no?

Support don't talk to you unless you pay for support

Easy, just log into your account and pay them for support.

Yes, they do.

https://support.aws.amazon.com/#/contacts/one-support?formId...

I don't have a picture, but most of Motorola phones have a mix of greys on it's menu, making it super hard to identify when it's activated or deactivated. IIRC activated is light grey and it really looks like it's deactivated.

This also sounds like a good example of problems that may arise with OEM skinning. Not that the OS maker is immune to flaws in design/layout, but you run into these minor changes that can be worse than "stock" for the sake of surface differentiation.

(My example of the same screen, slightly redacted)

https://i.imgur.com/cDhABnE.jpg