Thank you for your feedback. I will add your suggestions to our document!
We will be implementing new policies on backups and you can totally expect us doing load tests in the future. The whole team wants to make sure this will not happen again.
Thanks for the 'fantastic'!. We’re always trying to enable our users to integrate with more services/tools. I would love to have your input on this specific topic at https://gitlab.com/gitlab-com/support-forum/issues/695