How do I get to the new Boards page? I'm reading my main board, but don't see a button for the New Boards Page anywhere.

Usually it's on the home page, so http://trello.com or the Trello button in the upper middle.

Thank you! Everyone remember to click Read Online if you want to read for free, and Buy Now if you'd like to download PDF, MOBI, ePub, and HTML. Mark is well worth supporting.

Great feedback on feedback. I'm a Beeminder customer and I can confirm that support really does run the way the author describes.

My general rule on contacting customer support: Don't.

Perhaps like Joel's Rules for software companies, there should be some kind of customer service certification. Oh well, I can dream, can't I?

See also: http://xkcd.com/806/

Ha, yeah, that's the biggest secret to amazing customer support, for as long as you can handle it: have the founders do it.

We have a few non-founders helping us with support but they're quick to say "let me pull in the hackers/founders on this".

I would rather see confirmation from Apple (doubtful) or developers who have successfully submitted apps to the App Store.