I tried them with our small company.
They seem ... young. Support on discord is not something I can sell to our owners.
We sent a ticket that activating some of their services instantly caused bad bots to scan our site, and never got a decent reply on that.
Their attitude does not inspire confidence and for that reason we scrapped them as an option.
Never actually found a good European option besides them, which is sad.
There is a normal support ticket system not on Discord, which they loudly advertise for having a very good response time. The Discord server is not the primary support method
That's also my experience. I did have a few instances of 'random requests failing' they couldn't really diagnose back when they were new; but that was just amazon dropping request in the end
Service has been great, prices like 10% of cloudflare too once you get the real pricing :P