I'm not a huge fan of this style, feels like I don't get a good view of all the necessities. They probably need to do some rearranging of assets. Just my $.2.

I agree with you. Home page feels a bit too spaced out. Then again, with BART currently running massively delayed, I can afford the time to look through the home page in a leisurely pace.

It looks interesting. Do you have live chat and can it feed into the "shoutbox"? The market is pretty crowded to be honest but it looks clean enough. Good luck with it.

Yes livechat is optional but included in Reamaze

Can you save chat transcripts as tickets? Or is it just a chat history?

Aircrafts don't encounter as much traffic as cars do.

Like sex, food is essential to survival as a species. When things are essential, there are always ways to do it "wrong" :)