It's a bad example because they are in the customer service business. Happy workers == happy customers.
Uber's technology isn't novel and will be replicated. Robot cars will probably make them a commodity. Alienating the frontline is selling the future.
Before Wal-Mart adopted a business model dependent on government subsidy of the workforce, they paid well and gave even part time workers significant discounts on stock purchases. When that stopped, and they took the asshole route, the shopping experience turned into the current state -- a few steps away from DMV.
Uber's technology isn't novel and will be replicated. Robot cars will probably make them a commodity. Alienating the frontline is selling the future.
Before Wal-Mart adopted a business model dependent on government subsidy of the workforce, they paid well and gave even part time workers significant discounts on stock purchases. When that stopped, and they took the asshole route, the shopping experience turned into the current state -- a few steps away from DMV.