I agree, but Prime's quality has been slipping a lot for me in the last year. My last few orders from Amazon have been a complete shitshow.
I ordered something on Friday night, got offered free "same day shipping" with "guaranteed delivery on Saturday" because I'm a Prime member and it was over $35, Saturday at 5pm I get an email saying there was a problem with the order and now I'm guaranteed delivery on Sunday, and now I get an email that OnTrac claims my "business" was closed at 11am today. The leasing office here is open from 9am-7pm every day. OnTrac has a 25% success rate for delivering on the correct day for me so far.
Even if the package does arrive tomorrow, I can't get it until Friday now because I'll be at work when the leasing office is open. I should have picked the free two day delivery so I would have gotten a far more reliable carrier like Fedex/UPS to deliver it today. I'm tempted to cancel my Prime membership after having had it since 2009 or so.
It's awesome that it's reliable for your mother up in the mountains, though.
Typically, if they don't meet a guaranteed delivery date, they'll give you a month extension of Prime to make up for it. If you make a few same-day orders during the busy holiday period, you can usually get enough misses to buy you another 6 months or so at least.
As for OnTrac, they usually call me if they can't find me. Have you tried calling their support? Usually they're pretty helpful. The very few times they haven't delivered, the day they were meant to, I've called their helpline and they delivered a second time at ~9PM that same day (while I'm home).
I ordered something on Friday night, got offered free "same day shipping" with "guaranteed delivery on Saturday" because I'm a Prime member and it was over $35, Saturday at 5pm I get an email saying there was a problem with the order and now I'm guaranteed delivery on Sunday, and now I get an email that OnTrac claims my "business" was closed at 11am today. The leasing office here is open from 9am-7pm every day. OnTrac has a 25% success rate for delivering on the correct day for me so far.
Even if the package does arrive tomorrow, I can't get it until Friday now because I'll be at work when the leasing office is open. I should have picked the free two day delivery so I would have gotten a far more reliable carrier like Fedex/UPS to deliver it today. I'm tempted to cancel my Prime membership after having had it since 2009 or so.
It's awesome that it's reliable for your mother up in the mountains, though.