I haven't read much about Jobs but I wonder how he achieved the perfection in his product. Force the teams to work overtime to correct the bugs? Did he double the QA size in order to catch all these bugs? Did he demand that all code checked in must be at incredibly high standards, thus forcing the devs to QA more of their own code?
With Jobs, it wasn't so much what you have right now as it was where he was taking you. To the bright, beautiful future where everything was different and better. One could overlook the imperfections because the vision was so appealing.
Now that he's gone (and without anyone with his charisma to take over), the public is left to contemplate the ignoble reality of the current product sitting in front of them. The sense of wonder and possibility is absent.
They weren't perfect by far. For years I've seen people struggle to figure out something as basic as creating a playlist or syncing to a new device. It's perhaps always been better software than windows counterparts, it always fallen short of the "intuitive" goal it's aspired to (and frankly, bragged about)
He went on stage and gave a sock presentation that made everyone forget about the bugs. Users judged the book by it's well-kerned prettily animated cover.
This is the same old tripe about the young generation's moral decline, and rose-tinted rearview glasses.
Imagine how many "this never would've happened if Steve were still alive" articles would be written if the iTunes 13 installer were to delete users' entire hard drives like iTunes 2's did (http://www.wired.com/2001/11/glitch-in-itunes-deletes-drives...).
The Steve Jobs method: hire really good people and inspire them to work to the best of their ability.
Apple UIs were better because they were doing what ESR suggested at a time when the rest of the world was smashing every new option into the right-click menu. Occasionally I'll still hear someone say, "Oh, just put that in the right-click menu." The right click menu isn't a trashbin to dump things that don't fit elsewhere. In any case, here is ESR's UI advice: http://www.catb.org/esr/writings/cups-horror.html
