My concern was that the name entered was "Pro_Hacking". I was worried that maybe someone had found an exploited in their system and may have been able to activate the account anyway.
I was asking them to confirm it had not been activated, but the chat didn't go so well!
The frustration was that support kept greeting with the random name despite being asked not to. I'm sure that's just a "Hello $NAME" template, but it's still lazy.
But yeah, they're included here because of the repeated greetings like that. I suspect it was a template, though it only started after I told them that wasn't my name; first few emails (not shown) were "Hi Danny"!
