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So you're using IE or Edge? Netflix explicitly only supports 1080p or higher in Microsoft or Apple browsers, Chrome and Firefox get 720p at best.

If you want 5.1 audio, no browser is an option and the Windows store app the only solution.

https://help.netflix.com/en/node/23742



Neither IE nor Edge. Usually watch Netflix in Safari.

720p on Chrome and Firefox is also better than your initial claim of "you're probably only getting 480p".


So my guess for 720p was quite a good one then! That's quite annoying though for people who actually care about watching netflix in high quality. Can't imagine why this is done.




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