"Okay, let me see if William is available." The product support engineer brings up the customer's service record and looks at the name of the support engineer who handled the earlier call: billg.
Those details were fictionalized by the author. Everyone who wasn't actively on a call at the time new all about Bill's call, because we were all standing around my cube when it happened. Not long after the call was over our entire team knew all about the call, what the issue was, and how Bill handled it. If I recall it was about an obscure linker error message.
Those details were fictionalized by the author. Everyone who wasn't actively on a call at the time new all about Bill's call, because we were all standing around my cube when it happened. Not long after the call was over our entire team knew all about the call, what the issue was, and how Bill handled it. If I recall it was about an obscure linker error message.