Amazon removed the comments from that review about 30 minutes ago. There was a comment from a journalist, Thor Benson, asking the reviewer about his experience.

Well, whoever made it is really serious about providing support. Look at the community here: http://community.garadget.com

The review might not be abusive, but usually a negative review like that is the cherry on top of a very abusive sundae.

> Well, whoever made it is really serious about providing support.

They sure folded early in this case.

In the tech support jobs I had back in the day, the customer calling the product a piece of shit was just a form of greeting. Surprisingly often, we were able to win them back. We didn't have the option of being this thin-skinned.

I think the course of events may well show that neither does Garadget.

The guy has three reviews on Amazon, two of which are one-star.

I think the abusiveness is primarily in the guys forum post, plus posting the negative Amazon review without waiting for response from the developer.

But that's just my sensitivity level.

He has two one-star reviews and a five-star. You can't actually fault him for only reviewing the exceptional Amazon purchases...

You are so misinterpreting the world. There are people who only review when they are facing an issue, and if they are happy they think there's no need of review because they got what they paid for. I wouldn't judge a customer as having abusive nature even if he has 100% negative reviews..