This is (hopefully) someone who has very little experience dealing with customers and did a bad job today. It's not some web 3.0 holocaust that we all have to be shocked and amazed about.

I'm sure he'll get chastised and everyone involved will continue to be fine (and maybe a little wiser). Or we'll turn it into some major incident with our weird fixation and the person will get fired and it will turn into a 'whole big thing'.