> it does seem that the company is happy to help with issues even where there is a negative review.
Sometimes doing the right thing doesn't make doing the wrong thing okay. In the linked case, there was a negative review, they were not happy to help with with issues, and they bricked the device.
Legally they may be okay.. Morally I think they're wrong. And from a PR point of view this is literally the worst possible thing they could do, what are they insane?
(And as others have noted, the rep is significantly more guilty than the customer of abusive language and throwing a tantrum. Ironic...)
Sometimes doing the right thing doesn't make doing the wrong thing okay. In the linked case, there was a negative review, they were not happy to help with with issues, and they bricked the device.
Legally they may be okay.. Morally I think they're wrong. And from a PR point of view this is literally the worst possible thing they could do, what are they insane?
(And as others have noted, the rep is significantly more guilty than the customer of abusive language and throwing a tantrum. Ironic...)