Reasonableness is what faceless bureaucracies use to keep everyone in line. In the modern world, half the time an individual is wronged, there is literally no recourse but to speak to an endless string of "agents" who in fact bear no agency and no responsibility. It's a daily occurrence that we get thrust into these kafkaesque situations, and by no means is it our responsibility to take this bullshit with a happy shit-eating smile.
So no, no the passenger was not unreasonable, this is the only type of thing that gets their leadership far above the rank and file to take enough notice to actually change policies to something reasonable which is this: pay enough for volunteers. You overbooked the flight, you pay the price, simple as that.
For the love of god, don't side with corporations where the ones setting the policies and profiting are far removed from both the enforcers of those policies, and the customers suffering at their hands. This is probably the number one source of social problems in the modern age: lack of individual accountability.
So no, no the passenger was not unreasonable, this is the only type of thing that gets their leadership far above the rank and file to take enough notice to actually change policies to something reasonable which is this: pay enough for volunteers. You overbooked the flight, you pay the price, simple as that.
For the love of god, don't side with corporations where the ones setting the policies and profiting are far removed from both the enforcers of those policies, and the customers suffering at their hands. This is probably the number one source of social problems in the modern age: lack of individual accountability.