The big difference is that WSL is a product that targets developers. These usually have decent reporting channels - for open source stuff, it's just GitHub as usual, and for others there's normally Connect and UserVoice. You can expect actual devs and PMs from the respective product team to keep an eye on those channels.
For consumer products, though, there's no such easy gateways. And you can kinda sorta understand why - the reason why there are all those phone support people who keep suggesting File|New etc is because that's actually what the answer is for most reports.
Perhaps Excel guys should just open a GitHub project and get "advanced" feedback there, on the notion that if you can register an account there without getting intimidated, you probably know what you're talking about.
For consumer products, though, there's no such easy gateways. And you can kinda sorta understand why - the reason why there are all those phone support people who keep suggesting File|New etc is because that's actually what the answer is for most reports.
Perhaps Excel guys should just open a GitHub project and get "advanced" feedback there, on the notion that if you can register an account there without getting intimidated, you probably know what you're talking about.