This is good advice I think in general working with most CS groups. I'm taking this to heart right now in a completely different setting. I'm close to becoming heated but I realize that's not going to help anything.
Unfortunately, I've recently had our business credit card blocked from Facebook Advertising after a year of use without warning. Potentially suspending on going campaigns. On Thursday it was removed without my knowledge and was unable to be readded. There is no call center or email at Facebook to reach out to. You're the mercy of their overloaded support inbox system. No matter how much you spend. It's now Saturday and I am receiving multiple calls a day from owner's asking if it's been resolved. I have no recourse aside from praying that I get a response and a correction done.
Unfortunately, I've recently had our business credit card blocked from Facebook Advertising after a year of use without warning. Potentially suspending on going campaigns. On Thursday it was removed without my knowledge and was unable to be readded. There is no call center or email at Facebook to reach out to. You're the mercy of their overloaded support inbox system. No matter how much you spend. It's now Saturday and I am receiving multiple calls a day from owner's asking if it's been resolved. I have no recourse aside from praying that I get a response and a correction done.