My support experience with the 6p was pretty good : when the battery became unusable they replaced the phone without asking too many questions (they just made sure I had followed all the basic steps to make sure that the problem was indeed hardware, even though I am a mobile engineer able to diagnose the device myself. I don't rely blame them for having to follow a script though).
Anecdotally my support experience with Apple has been atrocious :
-they refused to repair my mbp 2011 whereas it suffered from their well known design flaw in the GPU soldering and have a repair program for this model.
-they made me pay reparation fees for a mbp for which all the cooling system started malfunctioning while it was still in the warranty period.
My support experience with the 6p was pretty good : when the battery became unusable they replaced the phone without asking too many questions (they just made sure I had followed all the basic steps to make sure that the problem was indeed hardware, even though I am a mobile engineer able to diagnose the device myself. I don't rely blame them for having to follow a script though).
Anecdotally my support experience with Apple has been atrocious : -they refused to repair my mbp 2011 whereas it suffered from their well known design flaw in the GPU soldering and have a repair program for this model.
-they made me pay reparation fees for a mbp for which all the cooling system started malfunctioning while it was still in the warranty period.