I bought a bed from Wayfair. It was inexpensive and is fine. Except FedEx made me help carry it up to my apartment, because it was too heavy for the driver. I'm a large healthy male, but I can't imagine my mother doing that.
Yeah, they really shouldn't deliver anything their driver can't get at least to the door. I doubt if their insurance policy covers injuries that might happen to a customer helping move a package from the truck to the dwelling.