Or even - do i get a greater chance that someone sending me mail is actually willing to accept a reply in the same channel?

Many nowadays just force us to go to their websites, login, find a contact form, read through faq’s first, then find a form that, even though i just signed in, doesn’t know my name and customer number, so i have to enter all these again... to receive a standardized reply a few days later.

So, mail is just abused to force marketing messages down our throats in a single-direction communication.

And most companies investing energy in Mails looking greater do it just for this sake, is my prejudice.