Ambassador status is highly dependent on who you get. Overall, my ambassador is a nice guy who's professional, friendly, and helpful. I also really appreciate having a dedicated line of support considering how awful Marriott's customer support otherwise are. They're organized a few upgrades for me when they really mattered, and are my main point of contact for support, especially for some pretty complex issues which would've been much more painful through traditional channels. Beyond that, I can't say it's made that meaningful of a difference.
The quality of the service has gone markedly down since the August integration. My understanding is that ambassadors have been bogged down with technical issues, an influx of new customers (going from 50 guests per ambassador to >300), and a big drop in morale. A lot of the issues they can't help with aren't their fault, but rather problems with Marriott policies and technology.
And oh: on Your24, I've only tried to use it a couple times, and had it work about 50% of the time. I've checked in before 3pm many times and pretty much always get a room. (Except one frustrating time after a red-eye where I needed a shower desperately and the hotel had no rooms available or any showers in the gym. I was not a happy camper.)
The quality of the service has gone markedly down since the August integration. My understanding is that ambassadors have been bogged down with technical issues, an influx of new customers (going from 50 guests per ambassador to >300), and a big drop in morale. A lot of the issues they can't help with aren't their fault, but rather problems with Marriott policies and technology.
And oh: on Your24, I've only tried to use it a couple times, and had it work about 50% of the time. I've checked in before 3pm many times and pretty much always get a room. (Except one frustrating time after a red-eye where I needed a shower desperately and the hotel had no rooms available or any showers in the gym. I was not a happy camper.)