We get it, flying is frustrating. Sometimes you have to wait four hours in an airport. Sometimes, the airlines don't treat you like the important person you are convinced you are. Write your rant, and delete it. Just don't publish it under the color of "advice", it makes you look like a whiney little kid.
He wasn't complaining about having to wait 4 hours. He was complaining about the lack of respect they have for customers (not specifically him, but in general), and he was comparing his experience between Virgin and United.
With one, he was surprised by an unfortunate, not-well-known policy and OFFERED NO HELP, versus the other where they went above and beyond what he expected from them (sell him a ticket to get home).
I think this is a great example of how some companies "get it" and are going to keep and grow their customers, while other companies don't "get it" and it will lead to their demise.
Actually, I don't find flying particularly frustrating. Waiting on the runway, getting kicked off my flight because it's overbooked, getting stuck in the airport - it goes with the territory, and I am okay with that. My grudge with United (and subsequent love affair with Virgin) was about the way they treat their customers.
We get it, flying is frustrating. Sometimes you have to wait four hours in an airport. Sometimes, the airlines don't treat you like the important person you are convinced you are. Write your rant, and delete it. Just don't publish it under the color of "advice", it makes you look like a whiney little kid.