In addition to the fine reply by another commentator, I'd like to point out that the amount of paperwork I had to do was enormous. I spent several days in aggregate working to get it done. It was more complex than most, since I had moved states with the car. That's time out of my life, time stolen from work and from my family. And due to internal faults in their system their acceptance of my work was delayed and I ended up getting the car to the dealer 2 days after the deadline.
Butthurt? Call it that if you want. But after that, I'm voting with my wallet and never buying another one.
Buying a product when told it has X features and specifications then receiving said product with Y features and specifications and then becoming upset over it as a consumer isn't "entitlement".
You are giving people way too much credit here. No-one is going through all of the specifications of their car and buying it for those reasons. Plus, you don't buy a diesel vehicle to be eco-friendly, you buy it to get better gas mileage. Car came with X features, which is high MPG. VW got in trouble for X features so they had to flash the computer with Y features, which is lower MPG. This particular customer didn't want to give his vehicle up, but wanted a check. For what reason? To receive money. There is no other reason, if this person was upset about the scandal, they would get rid of the VW fast. Do you not see how this is entitlement? They didn't care about the fact that their car is polluting the planet, they just want money.
Yes, because as I understand it there was a second option offered: restitution, which the owner/OP selected. If you have a point, it is not clear to me.
