For most people, they want their problem solved, plain and simple. And they rather not know the details on how you solved it or how it affects others. especially when it comes to something as urgent as someone holding your data hostage. So to a degree, I am OK with this service.
> they want their problem solved, plain and simple. And they rather not know the details on how you solved it or how it affects others
In general, this sounds like a dangerous attitude. Asking people to do "whatever it takes" to solve an immediate problem, with no consideration of wider or longer-term effects, frequently leads to more trouble in the end.
