1. emailing "Jeff" amounts to emailing a central triage team, which doesn't necessarily sound better than emailing, say, a well-organized, decentralized support team where the customer knows more immediately who is capable of addressing their particular problem.
2. everyone who works at Amazon is deeply scared of Jeff. fear is a motivator, but maybe it's not the best motivator.
3. sending someone in an organization a "?" is not actually very helpful. there's very little information there.
4. it sounds like people within Amazon are fighting fires and the guy at the top is the one with the torch. and that seems to work ok. but, that would seem likely to create a haphazard organization and products that are not insanely great. strong, insanely great design is not prioritized.
1. emailing "Jeff" amounts to emailing a central triage team, which doesn't necessarily sound better than emailing, say, a well-organized, decentralized support team where the customer knows more immediately who is capable of addressing their particular problem.
2. everyone who works at Amazon is deeply scared of Jeff. fear is a motivator, but maybe it's not the best motivator.
3. sending someone in an organization a "?" is not actually very helpful. there's very little information there.
4. it sounds like people within Amazon are fighting fires and the guy at the top is the one with the torch. and that seems to work ok. but, that would seem likely to create a haphazard organization and products that are not insanely great. strong, insanely great design is not prioritized.