>- Accumulation of a lot of UI clutter over the years. When you used to log in, you just your files. Now you get suggestions, unread comments, or whatever.
I contacted support a few weeks ago because I couldn't find the file(s) I was looking for. They keep changing the UI. They told me to use the search feature. That feature is lacking and it doesn't help that I don't know the filename since it was an uploaded photo from my phone. I left them feedback that the UX sucks and that they need to stop changing things for changing sake. Things are/have gotten worse regarding their UX. I think their devs are thinking and selling themselves on their ideas of what improvements are rather than current customers. If they want to try new things, leave the existing product alone and a launch an entirely new(er) product like DHH and basecamp do without disrupting their own existing paying customers![1]. Don't upset happy customers and give them a reason to re-evaluate your offering and other options.
I contacted support a few weeks ago because I couldn't find the file(s) I was looking for. They keep changing the UI. They told me to use the search feature. That feature is lacking and it doesn't help that I don't know the filename since it was an uploaded photo from my phone. I left them feedback that the UX sucks and that they need to stop changing things for changing sake. Things are/have gotten worse regarding their UX. I think their devs are thinking and selling themselves on their ideas of what improvements are rather than current customers. If they want to try new things, leave the existing product alone and a launch an entirely new(er) product like DHH and basecamp do without disrupting their own existing paying customers![1]. Don't upset happy customers and give them a reason to re-evaluate your offering and other options.
[1] https://businessofsoftware.org/2015/10/david-heinemeier-hans...