Thank you! I've been wondering about what the heck Salesforce is for ages :)
Seems like a lot of enterprise software boils down to integrating enterprise data for a some domain, mapping it to an ontology, and then building a plugin framework, dashboards, alerts and workflow management on top of that. (I don't mean to imply it's easy, just that it's a successful general template if you happen to have domaine expertise in a domain without a dominant existing SaaS player.)
Seems like a lot of enterprise software boils down to integrating enterprise data for a some domain, mapping it to an ontology, and then building a plugin framework, dashboards, alerts and workflow management on top of that. (I don't mean to imply it's easy, just that it's a successful general template if you happen to have domaine expertise in a domain without a dominant existing SaaS player.)