Giving up such rights is often accompanied by alternative ways of arbitrating disagreement. That's reasonable, as it avoids 50% of the cost (lawyers) in such cases.
I dream of a world where I can present my complaints in plain English and have it considered by a court, without having to pay a fortune to lawyers.
It's somehow an accepted state of affairs that even if you're in the right, you need some cunning lawyers who will twist words in the right way and build a strong narrative of why you are right, otherwise tough luck.
It's usually not reasonable at all, as whoever does the arbitration depends on the large company behind the contract for continued income, and is therefore strongly incentivized to rule in their favor.
