Last year I tried setting up a subscription for some pet food from a mid-sized pet store chain.
The first order went through fine.
3.5 weeks later I get an email saying my next order is about to be processed, now is the last chance for cancellations, etc. I ignore it, as I want the order to be processed.
A few days later I get an email saying they're out of stock and they'll retry again later. I get these emails every day for 2 weeks, and then my order is automatically cancelled.
This happens for 2 or 3 months before I get fed up and cancel the subscription.
If I put in an order effectively a month in advance you'd think they could make sure they had enough stock for that upcoming order.
(And it wasn't a complicated order, just multiple boxes of a single SKU.)
The first order went through fine.
3.5 weeks later I get an email saying my next order is about to be processed, now is the last chance for cancellations, etc. I ignore it, as I want the order to be processed.
A few days later I get an email saying they're out of stock and they'll retry again later. I get these emails every day for 2 weeks, and then my order is automatically cancelled.
This happens for 2 or 3 months before I get fed up and cancel the subscription.
If I put in an order effectively a month in advance you'd think they could make sure they had enough stock for that upcoming order.
(And it wasn't a complicated order, just multiple boxes of a single SKU.)