It's the experience I've been facing in London, UK for the last 5 years.
I'm 'fortunate' to have those options when I'm in London. Friends and family in other parts of Europe don't have a store near them, and their only support option is to send their faulty unit away for 2-4 weeks, which often results in me doing their support for them, as I'm (or I suppose, was) often flying through and could do it as a favour.
> That's a good point. It's a reason why comments like the one at the top comparing a Dell to an Apple computer don't make a lot of sense. They aren't apples-to-apples comparisons.
Yes, and no. This is a technical forum. The software support Apple offers isn't (and probably shouldn't be) useful to the vast majority on here, as any software support you can get from an Apple store, you can get on Google significantly faster.
Within that context, I think the comparison is reasonable. We can all fix any software issues we run into (within limits, those limits vary by platform, arguably more limited in Apple land) ourselves, and those that we can't we're at the mercy of our upstream supplier anyway.
From my experiences dealing with Apple Support regarding software bugs that have come about through software updates, I have no positive things to say. They did offer me $200 worth of accessories to make up for all of my time they wasted after ~18 months of one incident, but that's a poor amount of compensation for the amount of my real time they wasted.
I'm 'fortunate' to have those options when I'm in London. Friends and family in other parts of Europe don't have a store near them, and their only support option is to send their faulty unit away for 2-4 weeks, which often results in me doing their support for them, as I'm (or I suppose, was) often flying through and could do it as a favour.
> That's a good point. It's a reason why comments like the one at the top comparing a Dell to an Apple computer don't make a lot of sense. They aren't apples-to-apples comparisons.
Yes, and no. This is a technical forum. The software support Apple offers isn't (and probably shouldn't be) useful to the vast majority on here, as any software support you can get from an Apple store, you can get on Google significantly faster.
Within that context, I think the comparison is reasonable. We can all fix any software issues we run into (within limits, those limits vary by platform, arguably more limited in Apple land) ourselves, and those that we can't we're at the mercy of our upstream supplier anyway.
From my experiences dealing with Apple Support regarding software bugs that have come about through software updates, I have no positive things to say. They did offer me $200 worth of accessories to make up for all of my time they wasted after ~18 months of one incident, but that's a poor amount of compensation for the amount of my real time they wasted.