Many of the frequent horror stories on here about account suspensions and completely unresponsive support are coming from people or companies with paid accounts.
I do believe that there is a level of spending where you can actually get a hold of someone competent who can look into things. But that level appears to be rather high.
About 5 years ago, Hewlett-Packard tried being a paid GSuite customer, paying for tens of thousands of seats, with a path to onboarding the entire company. We could not get support, or even a TAM who would answer their phone.
After a year, HP dumped GSuite, and went to O365 instead. We got a responsive TAM, full multi-tier support, and white glove handholding for migration. And, I think it was cheaper, too.
There is NO level of spending as a customer at which Google actually gives a shit.
I do believe that there is a level of spending where you can actually get a hold of someone competent who can look into things. But that level appears to be rather high.