I've had it happen to me with four Twitter accounts at once. All locked overnight in January with no explanation or response to emails from their support dept[0].
It took 6 months and a formal GDPR complaint to the Irish Data Protection Commissioner before Twitter finally unlocked the accounts and admitted they'd made a mistake[1]:
>Hello,
>We’re writing to let you know that we’ve unsuspended your
>accounts. We’re sorry for the inconvenience and hope to see you
>back on Twitter soon.
>A little background: we have systems that find and remove
>multiple automated spam accounts in bulk, and yours was flagged
>as spam by mistake. Please note that it may take an hour or so
>for your follower and following numbers to return to normal
So yes. It does happen and, when it does, you have little to no chance of actually getting hold of a real human being to talk to, or who can give you any explanation as to why it occurred.
Thankfully in my case, it was just some shitty Twitter accounts and I'm actually quite glad it happened now as it gave me the impetus excise another pointless moronic social network from my online life.
It took 6 months and a formal GDPR complaint to the Irish Data Protection Commissioner before Twitter finally unlocked the accounts and admitted they'd made a mistake[1]:
So yes. It does happen and, when it does, you have little to no chance of actually getting hold of a real human being to talk to, or who can give you any explanation as to why it occurred.Thankfully in my case, it was just some shitty Twitter accounts and I'm actually quite glad it happened now as it gave me the impetus excise another pointless moronic social network from my online life.
[0] https://stiobhart.net/2020-03-18-twittergdpr/
[1] https://stiobhart.net/2020-06-14-twatter-revisited/