Its really not especially compared to Microsoft or even IBM itself. My problem has been really crappy ability of Red Hat to answer any questions and the general friction of the purchase.

They seem to have some company blindness about answering specific technical pre-sale questions with "I will have X call you." and that call never ever comes. So the next person calls you and you ask again and the cycle repeats.

They are another company that likes you to go through partners and some of their partners aren't exactly quick about it.