A resume is a basically a marketing doc, so get the 'hooks' out early and easy to see.
"Better: “Designed and implemented a self-service internal tool for clients to onboard onto CompanyName’s customer relationship management system, reducing client onboarding time by 85% (14 hrs to 2 hrs)“
Even Better: “85%(1)Reduction in client onboarding time achieved by designing and implementing a self-service tool(2) for CompanyName’s(3) (4)customer relationship management system“
Best?: "85% reduction in client onboarding time, achived by design and implemention of self-service tool"
1)85% looks better then 12 hours. Reader may assume it went from 100 to 15...
2.) Not sure how you have an 'internal' customer facing tool? But the important part was it was customer facing production code.
3.) You may not be able to mention company name - depends on your contracts/ndas/etc.
4.)This is all redundant. You already said it was a client on-boarding system - leave some details to talk about at the interview
