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> advocate for more professional license requirements in some other comment thread.

How in the world is this now a comment on the validity of licensing services? An organization has bad customer service so you should throw the entire field out?

I know someone who was on hold with an airline for hours, should we dismantle airlines? Is notoriously impossible to get google on the phone, should we scrap search engines and online advertising?

This post is simply looking for an reason to push a personal point.



> An organization has bad customer service so you should throw the entire field out?

In this instance, "customer service" is the entire point of licensing. You pay a fee and get the license. Here, Rossman paid his fee but didn't get his license because the government is inept.

That's not just bad customer service, that's this government agency failing to do the thing it was created for.


Most government agencies fail to fulfill the stated reasons for their creation, yet the agencies endure. For example, the Federal Reserve was created in 1913 to forestall major economic cycles; subsequent depressions and recessions have had no negative impact on them.




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