It simply isn’t an inevitable part of it. There’s a chain of failures happening to Lois Rossman and the licensing board not picking up phone calls to take appointments is one of them and it’s in no way “inevitable”.
By your logic if a service fails in a chain of services for a piece of software to work, we should call the failure an inevitable part of the system and throw the whole thing out. Complex things can have more points of failure. It seems like simplifying the renewal process here by removing or automating one or more steps is the sensible thing to do.
By your logic if a service fails in a chain of services for a piece of software to work, we should call the failure an inevitable part of the system and throw the whole thing out. Complex things can have more points of failure. It seems like simplifying the renewal process here by removing or automating one or more steps is the sensible thing to do.