Not sure how I feel about this. On one hand, I get it, all chat can be a source of twisted toxic wasteland. But on the other hand, sometimes it's fun, so let people communicate and solve the toxic wasteland some other way.
A simpler fix for me would've been give the users the option to hide/deactivate the all chat. If they want to talk they'll keep it on if the other team is a bunch of dicks they'll report them and hide the all chat. Easy.
I dunno, at this point "LOL toxic" is such a meme that it's probably a reasonable barrier to entry for folks,so they're probably trying to address that. And "sometimes fun" isn't enough to get over "usually not fun".
And it isn't entirely unreasonable, I thought the toxicity was overstated until I tried league, and my first game I got yelled at and called various slurs for not playing right, same for the next 2 games I played until I quit forever (because there are other fun games, sure that was years ago but why bother trying again when I can just play X), and that was from my own teammates (in wood tier), not even the other team.
Anecdotal for sure, but I suspect not terribly unusual if not that fast, and from the player side it's less "I'm offended" and more "huh, I could just play anything else". Especially if dealing with the toxicity is opt-out rather than opt-in, or gives the player fomo, like an option to disable all chat would implicitly be/do.
Edit: I replied to this one because it made the most context sense, but it's not really a direct agreement or refute of anything in the parent
Here's the deal as I picture it... As the platform moderator you can either moderate and have something that's acceptable banter but it'll cost a lot of money to moderate, it'll give players a feeling of being nannied, and no matter your decision you'll constantly be called out either as too repressive or too permissive or both at once. Alt: you can censor everything. Congrats trolls, you won.
> "While /all chat can be the source of fun social interaction between teams, as well as some good-hearted banter, right now negative interactions outweigh the positives."
A simpler fix for me would've been give the users the option to hide/deactivate the all chat. If they want to talk they'll keep it on if the other team is a bunch of dicks they'll report them and hide the all chat. Easy.