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I was trying to book a cabin over the Christmas holiday last year. They would list the cabin at $200 a night, and then add $100 "service fee" and $50 "cleaning fee" for my 3 day stay. What?! Surprised I didn't get an electric bill with it. I was so pissed off, I said forget it.

If you want $250 a night, then list $250 a night. Don't try and pull a fast one with some bullshit fees at the checkout.



In the context of short term lettings, it is actually a fairly logical thing, because there's a fairly constant overhead per new letting (admin of a new customer plus the cleaning).

It also incentivises longer stays, which is obviously in they interests to make it disproportionate, so I'm not saying that there's no ulterior motive, but it's not axiomatically unfair to reward longer lets (or penalise shorter lets) that don't incur so many one-off costs.


I have no problem with per-stay fees, and agree they make total sense.

My qualm is that they sometimes aren't included in the advertised price of the listing, which makes comparing listings much more difficult, and incentivizes owners to create huge cleaning fees to artificially lower their advertised price-per-night.


At least on Airbnb, they do show the total alongside the nightly rate. The nightly rate is emphasized, for no reason other than that it's smaller - but the total is shown right next to it.


Can you sort by the real price though? Obviously not, because it’s an intentional dark pattern. If all fixed fees were identical across Airbnb this would be much less heinous.


Yeah that's exactly why they do it, so you can't sort by actual price.


Airbnb in the UK lists and sorts by the total price. You can see the breakdown between nightly and one-off when you click through, but the headline price includes it. I think this might be too avoid breaking a regulation under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or Consumer Protection from Unfair Trading Regulations 2008.


Can you imagine what would happen if Hyatt or Marriott started charging cleaning fees?

But Airbnb is a "tech" company. So anything goes.


I see your point and also the other side. If the fees are based on costs based on the changeover (i.e. cleaning up before you arrive, after you leave), then a fixed $250 would cost someone staying 6 nights $75 more than $200 nightly +$150 fees (n=6; totalNightly=200+($150/n);).


The solution to be honest and fair would be $350 first night, $200 each additional or something.


They do it because it works, so you must be in the minority.

People often lament the lack of practical training for things like personal finance and media literacy in schools. We should add consumer awareness to that list. We are raising kids to become obedient little consumers.


FTC/FCC are supposed to protect people from misleading stuff like this and level the playing field so that companies can remain competitive without resorting to dark patterns because their competitors are.


Alternatively, we could, as a country, ban the display of partial charges on advertisement. In Europe it's standard for sales taxes and other charges to be included in prices displayed to consumers. We just don't do that over here because... I guess we like charging a stupid tax? That's what it is in the end, if you think the broom for 19.95 actually costs 19.95 and budget for that we'll punish you for not properly doing advanced mathematics.


Breaking out the tax is usually a way to make your customers feel the pain of paying that tax.

The goal isn't to dupe them by falsely advertising lower prices, it's to get them to support lower taxes on your business.

Likewise, it's anti-big-government politicians that want to keep sales tax separate in America.


Taxes are always shown on the receipt, it's not like they're hidden from customers.


This happened to me a bunch of times as a child visiting US from Chile where they don't break out the tax, saying Oh I can get this 4.95 thing at the BullshMart, then you take $5 and you get there and oh you need to come up with 38 cents in tax, sorry, waste of a trip. I get it if you live in USA you can adapt, but if you're coming from a different country it's a burden and it's wrong.

And weirdly it's the same right-wing guys in each country including the tax in Chile and breaking it out in US. In USA of course they want the citizens to hate taxes because taxes in USA support democracy, and they figure by making it a painful hidden cost they will get me, for instance, to hate taxes instead of putting them first. And I did in fact hate them when I visited, the trick worked on me, despite being an excellent math student.

In Chile, it's because the state needs money from somewhere for concrete, courts and cops (the three things right-wing guys actually think taxes are good for) and also for incredibly shitty orphanages and "albergues" whose purpose is be able to construct arguments around that there are in fact already orphanages and "albergues" to deny real assistance...So they have regressive taxes, mostly paid for by VAT. So poor people and to a lesser extent the middle class don't protest that they're the tax base, they hide the tax. And in fact if you look at fancy magazines like Ed, an interior design magazine in Chile, they do break out the tax to communicate that you can get out of paying it, tee hee, or split it with the seller, on a $4000 USD Ottoman.


> This happened to me a bunch of times as a child visiting US from Chile where they don't break out the tax, saying Oh I can get this 4.95 thing at the BullshMart, then you take $5 and you get there and oh you need to come up with 38 cents in tax, sorry, waste of a trip. I get it if you live in USA you can adapt, but if you're coming from a different country it's a burden and it's wrong.

It's more that if you're not a child you're almost never spending the exact full contents of your wallet.


Why bother with an already lost war like "consumer education"? Fuel charges, cleaning costs, etc. are all the cost of doing business. Require companies to list the out the door price. If your distributor switches from fuel to electric they can lower their prices and do more business.

This just sets up Amazon to charge a flat fee while they lower their costs and reap all the benefits.




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