It definitely didn't seem like there was any policy in place to deal with shipping a customer's items from a store to their home. If there/are policies in place they certainly don't feel consistent – and that's a problem IMO. There was also a pretty big shift when Ahrendts "revamped" the stores in 2016. Apple stores morphed from a convenient place to buy stuff and get support to a place where you go so Apple can further monetize you.
To the sibling comment: I've seen much worse approaches to safety stuff at other companies. Go buy a used steering wheel with a potentially defective Takata airbag for a car. Now try to get that air bag replaced or verified safe.
Or go buy a Coway air purifier. Notice how the fan is off balance and there are a bunch of complaints about these things periodically exploding? Try to get Coway to fix or replace it… lol.
> It definitely didn't seem like there was any policy in place to deal with shipping a customer's items from a store to their home.
Sure there is, it’s “we don’t do that” (at least in my day, and I’d be shocked if that’s changed). It’s a good explanation for why things seemed ad hoc and improvised—because they were. Sounds like the tech & manager were way off the reservation.
At least at my store and in my day, that’s the kind of exception we tried really hard to avoid. You never want to set an expectation you’re not going to be able to meet consistently.
To the sibling comment: I've seen much worse approaches to safety stuff at other companies. Go buy a used steering wheel with a potentially defective Takata airbag for a car. Now try to get that air bag replaced or verified safe.
Or go buy a Coway air purifier. Notice how the fan is off balance and there are a bunch of complaints about these things periodically exploding? Try to get Coway to fix or replace it… lol.