I posted this in another thread, but it’s relevant here:
Google disabled my wife's voice number and business account for several weeks, right after she ordered new business cards, signs, and started a marketing campaign. They continued to charge her for Google ads each week.
Her accounts were re-enabled about 7 - 8 weeks later. No explanation given.
She averages 2 - 5 new customers per week, gained largely through referrals and her marketing campaigns, so Google's actions had a significant impact on her business.
Customer support was very limited, and again they provided no reason for their actions, no timeline, no nothing.
i am curious if your wife's Google accounts were paid G Suite accounts? or regular @gmail.com accounts? if there were G Suite support tickets languishing for 7-8 weeks with no updates and then a sudden re-enabling of accounts, that would be quite shocking.
thank you for the reply. that is extremely troubling and certainly seems like an unwarranted escalation in customer-hostile behaviour by Google. it runs contrary to my experience in G Suite paid customer service, and i will adjust my expectations and concerns appropriately. i hope others do too. thank you for the clarifications, important and necessary to know.
Google disabled my wife's voice number and business account for several weeks, right after she ordered new business cards, signs, and started a marketing campaign. They continued to charge her for Google ads each week.
Her accounts were re-enabled about 7 - 8 weeks later. No explanation given.
She averages 2 - 5 new customers per week, gained largely through referrals and her marketing campaigns, so Google's actions had a significant impact on her business.
Customer support was very limited, and again they provided no reason for their actions, no timeline, no nothing.