I've contributed to a few small open-source projects myself in the past and can only remember polite, well-mannered people in the associated communities. However I think the key point is that those were very small projects, with equally small communities.
When you get to the Mozilla / Selenium level of popularity discussed in the post, it must be a near-certainty that you will also attract your fair share of uninformed and/or plain rude people posting bug reports and comments. In that sense, it can be viewed as a good thing: your project is a success, otherwise it wouldn't be attracting all the bad vibes!
When you get to the Mozilla / Selenium level of popularity discussed in the post, it must be a near-certainty that you will also attract your fair share of uninformed and/or plain rude people posting bug reports and comments. In that sense, it can be viewed as a good thing: your project is a success, otherwise it wouldn't be attracting all the bad vibes!