She could fix all the problems but she doesn't want to.
No, she can't. At best, she can exchange one set of problems for a different set. When there are X tickets available and Y people want to attend and Y>>X, a lot of people are going to be disappointed and angry no matter what you do.
She probably made several hundred million on this tour. She could fix all the problems but she doesn't want to.
Its TM's job to take this bad press