Most of the outsourced support I've tried to get help from really might as well ... | Hacker News

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		miked85 on Dec 31, 2022 \| parent \| context \| favorite \| on: Cheerful chatbots don’t necessarily improve custom... Most of the outsourced support I've tried to get help from really might as well be chatbots. They will just keep repeating the same things which don't actually answer my question.

ck2 on Dec 31, 2022 | [–]

I think the human on the other side is given tools with canned responses to select from so they too often lean on that.

That and they are required to have like 20+ windows open.

I could not do that job.

pishpash on Dec 31, 2022 | [–]

They were mechanical Turks waiting for the real bot upgrade.

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