I worked for NYSE’s parent, ICE, and I have to agree with this. While there were many things I didn’t like about working there, the tech and the management weren’t involved in those things. A similar problem to this happened while I was working there, but it was on Endex and not NYSE. Management spoke with the responsible party, but he wasn’t fired and no punitive actions were taken against him. The blame game also wasn’t played. The team just decided to provide more eyes on the process, change the interface of the tools a bit, and move on. The company itself did face hefty fines for the screw up tho. Ultimately, the issues at ICE/NYSE are due to a highly bureaucratic structure and to onerous regulations forcing parts of that structure to exist. Given those two problems, I think ICE. does extremely well.