a) Quora has superior search and multi-layer taxonomy (see Quora Topics)
b) Quora allows others to suggest edits on content -- crowdsourced proofreading and updating!
c) Quora allows users to create content for you -- crowdsourced documentation (coincidently building a hiring pipeline)!
d) Airbnb's mission/business is to help people list and book places to stay, Airbnb's mission/business is not to engineer a great help center or build a collection of all the questions and answers people might ask about Airbnb. Focus on what you're passionate about -- hosting cool places to stay.
e) Quora's mission is to be "a continually improving collection of questions and answers created, edited, and organized by everyone who uses it." [1] In essence, it's Quora's mission to organize exactly this type of information...why not use it for what it's trying to be?
TL;DR:
a) Quora has superior search and multi-layer taxonomy (see Quora Topics)
b) Quora allows others to suggest edits on content -- crowdsourced proofreading and updating!
c) Quora allows users to create content for you -- crowdsourced documentation (coincidently building a hiring pipeline)!
d) Airbnb's mission/business is to help people list and book places to stay, Airbnb's mission/business is not to engineer a great help center or build a collection of all the questions and answers people might ask about Airbnb. Focus on what you're passionate about -- hosting cool places to stay.
e) Quora's mission is to be "a continually improving collection of questions and answers created, edited, and organized by everyone who uses it." [1] In essence, it's Quora's mission to organize exactly this type of information...why not use it for what it's trying to be?