I suspect there is some human admin level disconnect between their network ops/routing and the AWS team itself. A connectivity outage wouldn't necessarily get detected within AWS, and they probably don't have good monitoring within the AWS product to detect problems like that. The network team presumably doesn't have a good way to push status updates to the AWS dashboard automatically (and it's kind of a grey area what is a "network outage" -- if you lost routes to just Pakistan, that's not really a big deal for most AWS customers. If you lose routes to everyone, yes, that's a big deal.)