The issue is that legit, licensed businesses -- calling each other to conduct lawful business (not spam, calling to discuss pricing on existing deals) and T-Mobile blocking the calls. So, for example, a Verizon client is calling a State enforcement officer who's device is T-Mobile -- now the licensee call cannot go through to communicate with their enforcement officer -- which can lead to bad things -- such as LEO at your door with dogs and guns.
Not just T-Mobile; Twilio is also (selectively) hostile to cannabis. T-Mobile blocks (or tags as spam) 100s of legitimate, licensed businesses. From the FCC: "Universal service is the principle that all Americans should have access to communications services" -- and Twilio, T-Mobile (and other providers) make selective choices which are against that policy.