Here's my experience working at McDonald's back when I was in high school:
There were two types of managers. Those who really cared about the customer experience, and those who just want to get paid. I was lucky enough to work under a manager who really, really cared. The manager was not the store manager but the assistant manager. Store managers would move into our McDonald's, and 6 months later they'll be promoted, all because of the effort of the assistant manager. Sometimes I would make a salad, tossing all the ingredients inside, the assistant manager would look at it and say: "That looks like shit. I know it's really busy right now but the customer paid EIGHT DOLLARS for it. Go take your time and make another one. I'll come around to help while you're doing that". He spends a lot of time trying to make the restaurant as good as possible, and follows all guidelines to the letter. He really worked us hard, but I loved it.
One day, he finally got promoted, and left our store. The managers after that did not care. Using wrong gloves? Go ahead. Really busy and the food looks like crap? Who cares. You want free food? Take it. Oh and don't worry about cleaning the back of the grill today, I want to go home early.
I quit soon after.
I was trying to make a point of McDonald's being different to Microsoft, but they now seem to me more same than different...
There were two types of managers. Those who really cared about the customer experience, and those who just want to get paid. I was lucky enough to work under a manager who really, really cared. The manager was not the store manager but the assistant manager. Store managers would move into our McDonald's, and 6 months later they'll be promoted, all because of the effort of the assistant manager. Sometimes I would make a salad, tossing all the ingredients inside, the assistant manager would look at it and say: "That looks like shit. I know it's really busy right now but the customer paid EIGHT DOLLARS for it. Go take your time and make another one. I'll come around to help while you're doing that". He spends a lot of time trying to make the restaurant as good as possible, and follows all guidelines to the letter. He really worked us hard, but I loved it.
One day, he finally got promoted, and left our store. The managers after that did not care. Using wrong gloves? Go ahead. Really busy and the food looks like crap? Who cares. You want free food? Take it. Oh and don't worry about cleaning the back of the grill today, I want to go home early.
I quit soon after.
I was trying to make a point of McDonald's being different to Microsoft, but they now seem to me more same than different...