I've had royal mail pull the future thing on me a few times. Picking up from the depot is no joy. The depot near me is open for about 3 seconds a day and there's always a queue of at least 40 people on saturday (closed sunday), which is the only time most people can actually fit in a trip to the depot, what with all those pesky jobs they have to go to.
If you have 40 people queueing outside you deport every saturday to pick up stuff you didn't deliver, then you're not doing it right.
I feel you pain. Perhaps it's better in the states, but here in the UK it's a fourth rate service.
> If you have 40 people queueing outside you deport every saturday to pick up stuff you didn't deliver, then you're not doing it right.
Does anyone in line go home empty handed because the depot closed before they got serviced? If not, then it sounds as though the depot has optimized for the minimum number of employees to get the job done during the window, without worrying about the variable queue length.
At the end of the day, most people triage on price, and these companies are not irrational about that.
People leave empty handed all the time. I've tried to pick up a package from the depot near me twice, queued for ages and not once been able to actually collect my package. I've had to arrange for my flat mate who get's friday off work to pick it up for me on a quiet day.
I'd say the right way to do it would be to have full day opening hours on a saturday. The variable length of the queue on different days provides some great insight that's currently being ignored.
If you have 40 people queueing outside you deport every saturday to pick up stuff you didn't deliver, then you're not doing it right.
I feel you pain. Perhaps it's better in the states, but here in the UK it's a fourth rate service.