This is a reasonable criticism. I don't know how I can prove it as screenshots are not hard to fake, but here they are in any case. Also I emailed them and still haven't gotten a response, so I'm not inclined to be very understanding seeing as this appears to be happening quite frequently to people.
my company site is infoproc dot co. it is currently down. but if you google it you can see it has been indexed. And you can search for my company on linkedin if you want to know who I am.
I really wasn't directly attacking you or demanding proof, just pointing out why I don't like the normalisation of complaining in public as an early step in a technical support.
https://imgur.com/a/xLj3tqd
my company site is infoproc dot co. it is currently down. but if you google it you can see it has been indexed. And you can search for my company on linkedin if you want to know who I am.